Refund policy
At Glowence, we always want our customers to be fully satisfied with their purchases. If for any reason you are not happy with your product, we offer a simple return and refund process within 5 days of delivery.
How to Return Your Product:
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Contact Us First: Before sending any product back, please contact us on WhatsApp or call at 03420576071. Our team will guide you step by step and answer all your questions. This ensures your return is processed smoothly and quickly.
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Keep Product Original: Make sure the product is unused, in its original condition, and comes in the original packaging. This helps us process your refund without any delays.
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Return Shipping: In most cases, customers are responsible for the return shipping charges unless the product is damaged, defective, or incorrect.
Refund Process:
Once we receive your returned product and inspect it, we will process your refund. The refund will be sent to your original payment method. Our team will keep you updated via WhatsApp or call so you know exactly when your refund is completed.
Support & Assistance:
We are always here to help. If you have any questions or concerns, you can message or call us at 03420576071. Our team will make sure your experience is smooth, easy, and stress-free.
Important Tip: Always contact us first before returning a product. This helps avoid delays and ensures your return and refund are processed without any issues.
At Glowencesite, we value your trust and are committed to making your shopping experience safe, simple, and enjoyable.